Qualities in the Workplace
Qualities in the Workplace
In this Unit, you will be confronted with the topic of desirable qualities of a good workplace and a good staff in multicultural organisations. At the end of the module, a short quiz will challenge your knowledge and application of the unit content.
Desirable Qualities of a Good Workplace
Reading Materials
Case Study: Is it Teasing or Harassment?
Authors: Dianne Bevelander, Jacqueline Nolan, Michael Page (Harvard Business Review)
Desirable Qualities of a Good Staff in Multicultural Organisations
Improving Qualities in the Workplace
Reading Materials
Process Effectiveness and Efficiency
Author: Pretesh Biswas (APB Consultant)
5 Strategies to Improve Organisational Effectiveness
Author: Central Christian College of Kansas
Assertiveness: 15 Examples for Setting Performance Goals
Author: Employeepedia
Self-Reflection
Now that you know the concepts of efficiency and effectiveness, think about the difference between them.
Consider how you can contribute to increasing the efficiency of your organisation. Has your organisation taken any measures to increase efficiency?
You have learned why assertiveness is important in a multicultural organisation. Consider whether you or your colleagues are assertive and what can you do to improve this competence.
Unit 2: Final Activities
Jump to Unit 2